Conversational AI, built to ship
Custom conversational AI voice agents, built on ElevenLabs
We design, build, and support voice agents on ElevenLabs Agents that answer calls, qualify leads, book appointments, and resolve support questions — wired into your phone system, calendar, CRM, and help desk so the conversation actually does the work.
A demo voice agent is easy. A voice agent your business can depend on is not. Tier-1.io builds production conversational AI on ElevenLabs Agents: scoped to a real workflow, connected to your systems, guardrailed for the cases that matter, and supported after launch. We start with one call flow worth fixing and grow from there.
What we build
Voice agents scoped to real work, not demos.
Each agent is built around one workflow and connected to your systems so the conversation updates real records.
Inbound call handling
Answer every call, route by intent, take messages, and book appointments without sending callers to voicemail.
Outbound calling campaigns
Run confirmations, follow-ups, renewals, and outreach with natural conversation, voicemail handling, and logged outcomes.
Lead qualification
Capture and qualify inbound leads, score budget and timeline, and route the right ones to the right rep.
Support deflection
Resolve common questions, check order and account status, and escalate cleanly to a human with full context.
System integration
Connect the agent to your calendar, CRM, help desk, telephony, and knowledge base so conversations update real records.
Guardrails and handoff
Define what the agent can and cannot do, where humans take over, and how every interaction is logged for review.
By industry
Voice agents for the way your industry works.
Start from the call flows that matter most in your business. Every page lists the agent types we build and the outcomes they drive.
Healthcare & Medical
Front desks miss calls when they are busy with patients. We build voice agents on ElevenLabs that answer every call, collect intake details, schedule and confirm visits, and route urgent issues to staff.
4 agent typesHospitality, Restaurants & Travel
A ringing phone during the dinner rush is a missed reservation or a missed order. We build voice agents on ElevenLabs that take bookings and orders, answer guest questions, and cover the hours staff cannot.
8 agent typesReal Estate & Property
In real estate, the first agent to call back usually wins. We build voice agents on ElevenLabs that follow up with leads in seconds, qualify interest, book showings, and field tenant inquiries.
3 agent typesHome & Local Services
A missed call is a booked job that went to your competitor. We build voice agents on ElevenLabs that answer, qualify the work, quote when they can, and put jobs on the schedule.
7 agent typesSales & Lead Generation
Reps should spend time with qualified buyers, not chasing dials and dead leads. We build voice agents on ElevenLabs that qualify inbound demand, run outbound campaigns, and book meetings straight onto reps' calendars.
8 agent typesCustomer Support & Success
Most support calls are the same handful of questions. We build voice agents on ElevenLabs that resolve the routine ones, check real order and account data, and escalate the rest to your team with full context.
7 agent typesFinance, Insurance & Collections
Financial conversations are repetitive but sensitive. We build voice agents on ElevenLabs that collect quote details, make respectful collections calls, and service accounts — with the guardrails these workflows require.
6 agent typesIT, HR & Internal Operations
Your internal teams field the same employee questions all day. We build voice agents on ElevenLabs that handle password resets, benefits questions, onboarding, and incident triage — so specialists focus on real problems.
6 agent typesProfessional & Specialized Services
Intake, screening, tutoring, and interviews are conversation-heavy and structured. We build voice agents on ElevenLabs that run them consistently and capture clean, structured results.
10 agent typesHow it's built
Built on ElevenLabs Agents
ElevenLabs gives the agent natural, low-latency speech and turn-taking. We build everything around it that turns a voice into a reliable business system.
- Conversation design, prompts, and tools scoped to one workflow at a time
- Telephony, calendar, CRM, and knowledge-base integrations that read and write real data
- Guardrails, escalation paths, and human handoff for the cases that matter
- Testing against realistic calls, then monitoring and tuning after launch
Process
Useful before impressive.
We scope one call flow, build and integrate it, test against realistic calls, then support and tune it after launch.
Find the workflow
We look for repeatable, annoying, high-leverage work instead of chasing AI hype.
Design the simplest system
We choose boring, maintainable tools first and go custom only when the business case is clear.
Build and integrate
We connect the apps, prompts, APIs, automations, and guardrails that make the workflow usable.
Document and support
You get a working system, plain-English docs, and optional support so it keeps creating value.
Questions
What is a conversational AI voice agent?
It is software that holds a natural spoken conversation over the phone or web — answering questions, collecting information, booking appointments, or making outbound calls — and takes action in your systems based on what was said. We build these on ElevenLabs Agents.
Do you only build voice, or text chat too?
Both. ElevenLabs Agents power the voice experience, and we can pair it with web chat and messaging when a workflow spans channels. Most clients start with phone calls because that is where the manual work and missed opportunities pile up.
Can the agent connect to our existing tools?
Yes. The value is in the integrations. We connect agents to your phone system, calendar, CRM, help desk, and internal data so conversations update real records instead of producing transcripts no one reads.
How do you keep the agent from saying the wrong thing?
We scope each agent to a defined job, ground it in approved source material, add guardrails for sensitive topics, and design clear escalation to a human. We test against realistic calls before launch and monitor afterward.
Where do you work?
Conversational AI is delivered remotely, so we build for businesses across the United States. Discovery, design, integration, and support all happen without anyone needing to be on-site.
Have one workflow that should be easier?
Send us the messy version. We will help you figure out whether AI, automation, better process, or no change at all is the right answer.