2 integrations
Customer Support Representative
Fields support inquiries and resolves common issues.
Conversational AI for support
AI voice agents for customer support and success
Most support calls are the same handful of questions. We build voice agents on ElevenLabs that resolve the routine ones, check real order and account data, and escalate the rest to your team with full context.
Support teams drown in repeat questions while genuinely hard tickets wait. Conversational AI handles the routine volume — order status, returns, basic troubleshooting, subscription changes — by looking up real data and acting on it, then escalates cleanly so agents start with context instead of from scratch.
Where the time goes today
- Repeat questions consume most of the queue
- Customers wait on hold for simple answers
- Agents escalate with no context attached
- After-hours support is limited or unavailable
Voice agents we build for customer support & success
2 integrations
Order Status & Tracking
Handles order inquiries, tracking, delivery estimates, and basic returns.
2 integrations
Technical Support Agent
Troubleshoots product issues step by step and escalates with a support ticket.
2 integrations
Escalated Support Specialist
Picks up escalated tickets, reproduces issues, applies known workarounds, and escalates to engineering when needed.
2 integrations
Ecommerce Customer Experience
Shopping assistant that also handles support inquiries for ecommerce sites.
3 integrations
Membership & Subscription Support
Handles membership status, upgrades, downgrades, and cancellation saves.
2 integrations
Renewal & Expansion Agent
Outbound success agent that drives renewals and surfaces expansion opportunities.
What you get
Routine tickets resolved without an agent
Shorter hold times and 24/7 coverage
Escalations that arrive with full context
More renewals and saved cancellations
Connected to your systems
Connects to your help desk, order system, and account data so the agent answers from real records and opens tickets with the details already filled in.
Built on ElevenLabs Agents
ElevenLabs provides natural, low-latency speech and turn-taking. Tier-1.io builds the conversation design, integrations, guardrails, and human handoff around it. See how we build conversational AI.
Questions
Can it look up a real order or account?
Yes. We integrate with your order and account systems so the agent gives accurate, customer-specific answers and can take action — not generic responses.
How does escalation to a human work?
When the agent hits something outside its scope, it hands off to your team and passes along the full conversation and any data it gathered, so the customer does not have to repeat themselves.
Can it handle cancellations and saves?
It can process routine subscription changes and run approved save offers before a cancellation, escalating to a person when the situation calls for it.
Voice agents for other industries
Have one workflow that should be easier?
Send us the messy version. We will help you figure out whether AI, automation, better process, or no change at all is the right answer.